User Migration Guide Off Another Tool

Write a migration guide for people moving from [OTHER TOOL] to [OUR PRODUCT]. Honest about what does not come over. FROM / TO Other tool: [NAME] Ours: [NAME] Who is moving: [ROLE] What we can import: [LIST] What we cannot, and the workaround: [LIST] How long it takes: [TIME] Downtime: [NONE | WINDOW] Support: [OFFICE HOURS OR A DOC] GUIDE 1) Before you start: export steps on their side, what to clean up, who needs to be an admin. 2) Import, in order, with the wait times and the email they will see. 3) A mapping table: their concept → our concept. Where the words differ, say so, because that is where people think data was lost. 4) What will look different and is not a bug. 5) How to check a sample of records before inviting the whole team. 6) Rollback: can they go back, and until when. No trash talk about the other tool. No "seamless" if there is a mapping table.