IVR Phone Tree Script

Write a phone tree that a person can survive. Short menus. A way to reach a human. BUSINESS Name: [NAME] Why people call: [TOP 4 REASONS] Hours: [HOURS] What the system can actually do: [CHECK AN ORDER, TAKE A PAYMENT, NONE OF THAT] How to reach a person: [ALWAYS | AFTER ONE MENU | BUSINESS HOURS ONLY] Language: [LANG] SCRIPT The greeting, under 8 seconds, with the name and "this call may be recorded" only if that is true. Then a menu of no more than 4 options, the most common first, each a clear noun. Option to repeat. Option for a person, and what happens after hours (a message that says the hours and does not trap them). Write the confirmation lines ("you chose orders") and the failure line when the system does not understand, twice, then a transfer. No cheerful essay. No "your call is very important" loop.